Contact PaylinePilot
The quickest way to reach the editors is the form on this page. Every message is read by the people who write and update our reviews, and we aim to reply within a few working days.
Send us a message
Fill in your name, an email address we can reply to and your message, then press send. The form goes straight to the editorial team. We do not publish a phone number or a public mailbox, so this form is the only official channel, and it keeps every request in one queue that the editors actually work through.
What to write to us about
Corrections and outdated facts
Slot providers release new editions, operators change their bonus terms and RTP builds differ from one platform to another. If you spot a number on PaylinePilot that does not match the game rules or the operator's current terms, tell us. The most useful reports name the page, the figure you think is wrong and where you saw the correct one, for example "the rules screen of the demo shows a different maximum bet". We check every report against the source and update the page when the correction holds up. You can read more about how we work on the about page.
Problems with a casino
If you have a dispute with an online casino we review, such as a delayed withdrawal, a blocked account or a bonus you believe was applied unfairly, you can let us know. Please be aware of our limits: PaylinePilot is an information site, not a regulator, a mediator or a payment service. We cannot move money, reopen accounts or force an operator to act. What we can do is take your experience into account when we revisit that casino's review, and point you to the operator's own complaints process and the licensing authority named in its terms. Never send us passwords, card numbers or copies of identity documents.
Partnerships and other questions
Game providers, operators and affiliate programs can use the same form for partnership requests. Commercial relationships never buy a rating or a softer review; the editorial team page explains how we keep the two apart. General questions about the site, our free demos or the responsible gambling tools are welcome too.
Response time
We aim to reply within a few working days. Corrections that affect money, such as a wrong wagering requirement or bet limit, go to the top of the queue. If your message does not need an answer, for instance a quick typo report, we may simply fix the page without writing back.
How we handle your message
We use your name and email address only to answer you. Details on what the form stores and for how long are in our privacy policy. PaylinePilot is intended for adults aged 18 and over.